Job title: Senior Client Support – Infrastructure Support
Company: Sanderson iKas
Job description: Job Description
Our client is a Finance Services Provider who is expanding rapidly in Hong Kong, Singapore and Philippines. They are looking for a high calibre Senior Client Support to join their team. You will be responsible for providing a high level of desktop support to financial institutions. They offer on job training in Cloud and talented candidate would be considered as a Team Lead.
Key Responsibilities:
- Provide L2 to L3 remote and on-site support to clients
- Escalate complex and urgent technical problems to relevant IT team
- Work closely with Microsoft services provider and the overseas Technical Support Team
- Assist in guiding, coaching and training the Junior Client Support
- Support, monitor and upgrade the systems, servers, software and hardware for the company and clients
- Maintain the IT software is in line with company required version
- Document the incident reports and perform root cause analysis
Key Requirements:
- 5+ years experience in a Senior Technical Support / Helpdesk role
- Solid experience in supporting computer hardware and Windows Server
- Experience in supporting and managing cloud applications is an advantage
- Team Leading experience is a plus
- Proactive and positive attitude. Excellent customer service-oriented mindset.
- Excellent verbal and written communications skills in English and Cantonese speaking is a must.
iKas International (Asia) Limited is providing recruitment services for this role.
Recruitment Licence Number: 56984
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Expected salary:
Location: Hong Kong
Job date: Sun, 18 Feb 2024 08:23:33 GMT
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