Job title: Quản Lý Bộ Phận Đặt Phòng (Reservation Manager)
Company: Caravelle Hotel
Job description: – Supervise the Reservation Assistant Manager / Supervisor/ Reservation Officers.– Perform all daily tasks related to inventory control and balance.– Plan and administer duty roster for the section.– Ensure day to day efficiency of the section by supervising and evaluating staff performance and reporting regularly on happening with the section.– Constantly monitor booking and room situation to maximize opportunities for achieving occupancy, yield and rates.– Supervise and participate in the daily activities of Reservation Office engaged in receiving, processing and confirming guest room reservations.– Ensure that all hotel reservation via Fax/Letter/Email is responded by Reservation Team within the day of receipt and files accordingly.– Work closely with other departments to effectively accommodate guests’ special requests and amenities on the status of the group reservation, special MICE, Resident Meeting groups and other special arrivals– Check the daily pick up for current month and following months, 90 days forecast, following week’s VIP groups.– Resolve complaints from clients in regard to reservations and take immediate remedy action.– Check and update daily “No show” list – if any.– Make monthly report of CCC send to CCC office on time.– Make weekly CCC, No-show and other reports (if any) and post in slides of Revenue presentation.– Ensure efficient handling by Reservation Team of all reservations: Local/Overseas individuals. Group wholesale, OTA. Applicable discount requests if neccessary.– Create / extend rate code in PMS – if neccessary.– Weekly check Waiting list bookings and confirm with approval of DORev or DOSM.– Monitor and ensure that all guest information is input into the system accurately, completely and promptly.– Review reservations listings daily to ensure accuracy of room types, rates, codes, and guest information – if neccessary.– Ensure training/ up-selling needs analysis of Reservation staff is carried out and training programs are designed and implemented to meet needs.– Make monthly training report.– Assist DORevwith room inventory control (close or open, increase or descrease room rate, top of room inventory), loading rates in Gateway or Chanel Managerment for OTA – if any.– Nurtures and develops employees whilst ensuring standards of operation are maintained– Take up routine,ad-hoc projects and assignments given by DORev when required.– Weekly update Caneda report– Maintain and update Hotel information to the team.– Conduct training / meeting if neccessary.– Train and evaluate reservation staff to ensure that all procedures are performed to the hotel’s standards– Has a full working knowledge and capability to supervise, correct and demonstrate all duties and tasks in the assigned work.– Provides feedback on the results of the Mystery Guest Program Report and ensures that relevant changes are implementedQuyền lợi được hưởng
- Career development opportunity through training programs
- Competitive salary/ wage
- Annual salary review
- Holiday bonus
- Committed year-end bonus
- Attractive leave day policy – 2 days off per week, plus 15 annual leaves for new hired
- Health care insurance including in/out patient and dental care
- Two duty meals per day
- Uniform with laundry service
- Yearly outing trip
Yêu cầu công việc– College / University degree– Fluent English– Confident personality– Attention to details, accurate reporting, able to multi-task– Good communication.– Negotiation skill– Familiar with Opera system– Experience in hotels is a must– Time management.Yêu cầu hồ sơApply by Hoteljob.vn or submit application to Caravelle HotelPhone number : 028 3823 4999Address: 19 Lam Son, Ben Nghe Ward, District 1, HCM City
Expected salary:
Location: Ho Chi Minh City
Job date: Thu, 09 May 2024 22:07:58 GMT
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