Job title: Quality Assurance Lead – Listing and Content – Operations
Company:
Job description: Job Description :
Be responsible for monitoring and reporting on agent performance in terms of accuracy and consistency.
Observe, understand, and develop a sense for market trends, product classification, user behaviors, content quality, etc to implement optimal solutions for daily issues and long term process efficiency.
Design, implement, and improve content quality standards for all assigned workflows.
Be responsible for the communication chain in terms of policy changes and escalation from internal and external teams.
Support the development, maintenance, and training of content policies, knowledge tools and platforms for Listing and Content.
Provide insights, risk and value assessment on current processes and adapt to business requirements by continuously analyzing existing policies and procedures to bridge policy gaps, conflicts, and inconsistency
Provide coaching and guidance for subordinates
Assist team leader in other tasks assigned
Requirements :
2+ years of experience in tech/or ecommerce companies, preferable in Quality Auditor or Process Trainer as a team leader
Knowledgeable in Customer Service, Seller Operations, Listing or Content Moderation is a plus.
Ability to demonstrate a sense of integrity and fair judgment for ambiguous, non-precedent situations
Time management & tasks management skills
Good communication skills, both written and spoken
Good team management skills
Being able to communicate in English (spoken and written)
Expected salary:
Location: Ho Chi Minh City
Job date: Fri, 15 Dec 2023 03:01:26 GMT
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