Job title: Client Advisor (Cố Vấn Khách Hàng)
Company:
Job description:
- Number of vacanvies – Số lượng nhân viên cần tuyển 3
- Salary / Allowance – Mức lương / phụ cấp Thỏa Thuận
Job Title: Client Advisor
Division: Watch/Art
Employment Type: Full-time (40-48 hrs/week)
Office location: HCMCABOUT THE JOB:At S&S Group, we believe our colleagues are our greatest asset.We are looking for driven and professional individuals to join our sales and service teams to begin a career with our luxury brands.If you have a strong passion for sales, are highly motivated and willing to provide clients with a first-class experience, this position may be a great fit for you.Reports operationally to: Boutique/Showroom/Gallery ManagerABOUT THE JOB:The roles and responsibilities of the Client Advisor include but are not limited to:1. Sales and Customer Experience
- Strive to meet and exceed personal and team sales targets and KPI’s.
- Initiate and leverage sales opportunities with existing and prospective customers by deliver excellence in customer experience.
- Build and nurture long-term relationships with prospective customers.
- Support all group’s initiatives as they relate to product launches, customer experience and selling.
2. Store Operations
- Follow all the guidelines from the brand and company to operate the boutique smoothly to meet all criteria of aesthetics and safety.
- Ensure the best condition of all fixture and furniture in the boutique.
- Perform opening and closing store duties as needed.
- Participate in regular inventory counts and in necessary supply stocking/restocking.
3. Visual Merchandising
- Assist in maintaining visual standards with direction from brands and management.
4. Personal development:
- Develop strong product knowledge, soft skills as well as company history, information and news knowledge by attending training by brands, company & self-learning to generate knowledge about each brand specificities, strengths and weaknesses. Stay certified with all new brand knowledge.
- Continuously develop product and sales acumen to become the authority. Know the in’s and the out’s of product offerings, optional packages, and the latest technologies.
- Develop knowledge in current industry trends and other relevant fields – Gastronomy, Art & Music, Giftings and other lifestyle aspects.
- Continuously update knowledge about customers profile of each brand to better understand their behavior and habits.
5. Team-effort duties:
- Partner with the team to achieve sales targets.
- Maintain open, professional and ongoing communications with boutique management and colleagues.
- Serve as a positive role model and represent S&S appropriately at all times.
- Participate in the training of new colleagues (product knowledge, boutique procedures, company policies, etc.)
- Adhere to and uphold all S&S Group core values, policies and procedures.
- Contribute to team effort by welcoming new and different work requirements; exploring new opportunities to enhance the quality of work and services; helping others accomplish related job results as and where needed.
- Other tasks and responsibilities assigned to the Employee by the Company which may be adjusted from time to time.
KEY SELECTION CRITERIAEducation: Minimum college degree in a related field.Employment/Professional Experience:
- Experience in sales with prestige or luxury brands is preferable.
- Experience in exceeding established sales goals and providing exceptional customer experience.
Competencies – Knowledge, Skills and Abilities:
- Fluency in Vietnamese and English (6.5 IELTS band is a STRONG plus).
- Willingness to follow up, and follow-up again with our guests and clients.
- Good-to-excellent self-learning skill is essential.
- Able to work under high pressure and with high demand customers and adapt to changes.
- Able to work retail hours, 5 days per week including weekends and public holidays (off days on rotation basis).
- Young, dynamic, positive mental attitude.
- Can-do spirit, Strive for perfection, Realistic, Solution oriented, Self-improvement, Contemporary.
- Find happiness in supporting others with calming manner
- Interest and knowledge in art, fashion, gastronomy, architecture is a plus.
Expected salary:
Location: Quan 1, Ho Chi Minh City
Job date: Wed, 24 Apr 2024 02:04:37 GMT
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