Job title: Business Systems Analyst (Temporary)
Company: Manulife
Job description: We are committed to creating a workplace that offers unlimited opportunities for employees to realize their career goals. Whether it’s working abroad, exploring a new career direction or simply progressing in their chosen field, we help our employees reach their full potential.
We’re here to make your job hunt easy. Get our newest jobs sent straight to your inbox! Click on the cloud in the top right corner of the page and sign up for job alerts.
Working Arrangement
混合式
職位描述
The Business Systems Analyst will be responsible for supporting and maintaining a critical digital wealth platform (iFUNDS) as it expands to several countries within Asia. We are looking for someone who is creative with good attention to detail, proactive, curious, analytical with a strong background in customer service and a good understanding of wealth and asset management systems.
As a BSA, the successful candidate will be a liaison between internal/external customers, business partners, and project teams to ensure that new enhancements are successfully transitioned to support and that production issues are resolved within SLAs. Working with a global support team, the successful candidate will troubleshoot production defects and work with project teams to develop and deliver innovative solutions and take part in ongoing process/solution improvements. This is a role based in Hong Kong
Main role responsibilities include:
- Triaging requests, analysis and defining of user requirements
- Performing technical analysis to resolve production incidents
- Coordinating work efforts among globally located members of an agile team
- Ensuring adherence to quality standards and audit compliance
- Track and produce key metrics for the team and develop strategies to increase efficiency
- Consistently apply the concept of continuous improvement
- Work collaboratively with project teams to ensure solutions are well understood and effectively transitioned to support
- Act as a bridge between business stakeholders, developers and support personnel to ensure issues are resolved within SLAs
- Coordinate incident and problem intake and product release processes
Job Requirements:
- Preferred: Degree holder in computer science, computer engineering, mathematics and/or statistics or equivalent; CSM or PSM or PMP certified
- Ability to learn quickly and independently
- Strong communication skills and attention to detail
- Ability to work under pressure in a rapidly changing environment
- Action-oriented and able to manage multiple tasks and meet assigned deadlines
- Strong communication skills in English and Cantonese;
- Minimum 2 years experience in BA/Systems Analyst role
Technical Skills:
- Web technologies: Nodejs, React, Java
- Workflow tools: JIRA, ServiceNow
- Database tools: SQL, MongoDB
Learn more about opportunities with us at www.manulife.com/en/careers/why-join-us.html
宏利和恒康的各個職位都可以為您創造機會，從中學習新技能並推動職涯發展。準備好在某處地方發揮影響力了嗎？您還在等待什麼？立即報名申請。
宏利概覽
宏利金融有限公司是全球領先的金融服務供應商，致力幫助大眾輕鬆作出明智抉擇，實現精彩人生。本公司的環球總部設於加拿大多倫多，在加拿大、亞洲和歐洲的辦事處以「宏利」的名稱營運，而在美國主要以「恒康」的名稱經營。本公司提供理財建議及保險方案，並透過環球財富與資產管理部「宏利投資管理」為全球個人客戶、機構及退休計劃成員提供服務。截至2020年底，本公司旗下有超過37,000 位員工、逾118,000位代理人，以及數以萬計的經銷合作夥伴，為超過3,000萬位客戶提供服務。截至2021年6月30日，宏利所管理和提供行政管理的資產總值達13,000億加元（約11,000億美元），而在過去十二個月支付予客戶的款項達313億加元。本公司的主要業務遍及亞洲、加拿大和美國，爲客戶服務超過155年。本公司在多倫多、紐約及菲律賓證券交易所以股份代號MFC上市，在香港交易所則以股份代號945上市。
宏利為重視就業機會平等之雇主
在宏利／恒康，我們擁抱多元。我們致力吸引、發展並留住多元化的員工隊伍，正如我們所服務的客戶一樣多元化，並打造包容的工作環境，在充分發揮文化優勢的同時尊重個體差異。我們矢志維持公平的招聘、挽留、晉升及薪酬制度，我們管理的所有實踐及項目不會因種族、血統、原籍地、膚色、族裔、国籍、宗教或宗教信仰、信仰、性別（包括懷孕及其相關情況）、性取向、遺傳特徵、退伍軍人身份、性別認同、性別表達、年齡、婚姻狀況、家庭狀況、殘疾或受適用法律保護的任何其他因素而區別對待。
我們的首要任務是消除障礙，為員工提供平等就業機會。人力資源部代表將盡力為應徵過程中提出要求的申請人提供合理協助。 申請人要求提供協助所分享的信息將會按照適用法律及宏利政策儲存及使用。 應徵過程中如需協助，請聯絡 [email redacted, apply via Company website]
Expected salary:
Location: Hong Kong
Job date: Sat, 17 Feb 2024 08:59:46 GMT
Apply for the job now!
